niramayplus.com

Privacy Policy

Effective date: September 29, 2025

This Privacy Policy explains how Niramay Plus (“Niramay Plus,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit http://niramayplus.com (the “Site”) and purchase our pain-relief oil or interact with our services.

If you do not agree with this Policy, please do not use the Site. By using the Site, you agree to the collection and use of information in accordance with this Policy.

1) Who we are & how to contact us

2) Information we collect

We collect information in three ways: you provide it to us, it is collected automatically, or we receive it from third parties.

a) Information you provide

  • Account & order details: name, email address, phone number, billing/shipping address.
  • Payment details: processed by our payment partners; we do not store full card numbers on our servers.
  • Support messages & forms: content of your messages, attachments, and contact details.
  • Marketing preferences: your choices about receiving emails, offers, and updates.

b) Information collected automatically

  • Device & usage data: IP address, browser type, operating system, pages viewed, time spent, referring URLs.
  • Cookies & similar technologies: small files used to remember your preferences, enable cart/checkout, and analyze traffic. See Section 8 (Cookies).

c) Information from third parties

  • Payment processors & logistics providers: status of payments, fraud screening signals, delivery updates.
  • Analytics & advertising partners: anonymized/aggregated insights about visits and conversions.

Note on health-related information: Our product is a wellness product, not a medical device. If you share health information (e.g., sensitivities, conditions), we treat it as sensitive and only use it to answer your query or fulfill your request.

3) How we use your information

We use your information to:

  • Process and deliver orders, provide invoices/receipts, and handle returns.
  • Communicate with you about orders, shipping, product updates, and customer support.
  • Personalize content, remember cart items, and improve the Site’s performance and security.
  • Send marketing communications (only with your consent where required).
  • Detect, prevent, and address fraud, abuse, or illegal activity.
  • Comply with legal obligations (tax, accounting, law-enforcement requests).

Legal bases (where applicable, e.g., GDPR):

  • Contract: to fulfill purchases and provide services.
  • Consent: for marketing emails, certain cookies/analytics.
  • Legitimate interests: to secure the Site, prevent fraud, and improve our services (balanced against your rights).
  • Legal obligation: for tax, accounting, and regulatory compliance.

4) Sharing your information

We share information only as needed, with appropriate safeguards:

  • Payment processors: to process payments and prevent fraud.
  • Fulfillment & logistics: couriers and warehouses to deliver your order.
  • Service providers: hosting, analytics, email service, customer support tools.
  • Business transfers: in a merger, acquisition, or asset sale, data may transfer with the business.
  • Legal & safety: to comply with law or protect rights, safety, and security.

We do not sell your personal information.

5) Payments

Payments are handled by trusted third-party processors. They receive information needed to verify and complete the transaction. We do not store full card numbers. Please review your payment provider’s privacy policy for details.

6) Data retention

We retain personal data only as long as necessary for the purposes described above:

  • Orders & invoices: retained to meet tax/accounting requirements.
  • Support records: retained to improve service and for dispute resolution.
  • Marketing data: retained until you unsubscribe or request deletion.
    When retention is no longer necessary, we securely delete or anonymize data.

7) Your rights & choices

Depending on your location, you may have some or all of the following rights:

  • Access: request a copy of your personal data.
  • Correction: ask us to fix inaccurate or incomplete data.
  • Deletion: request deletion, subject to legal obligations.
  • Restriction/Objection: limit or object to certain processing.
  • Portability: receive your data in a machine-readable format.
  • Withdraw consent: where processing is based on consent (e.g., marketing).
  • Opt-out of marketing: use the unsubscribe link in emails or contact us.

To exercise rights, 01723548652. We may need to verify your identity.

For California/US residents (where applicable): You may have additional rights under state privacy laws (e.g., to know, delete, correct, and opt-out of certain sharing). We do not sell personal information.

8) Cookies, analytics & ads

a) Essential cookies

Required for core functionality (cart, checkout, security). You cannot opt out of these in our system.

b) Analytics cookies

Help us understand traffic and improve the Site. You can opt-in/opt-out via our cookie banner (where available) or your browser settings.

c) Advertising/retargeting cookies (if used)

May show you relevant ads on other sites. You can opt out via the cookie banner, ad-preferences tools, or your browser settings.

Managing cookies: Most browsers let you remove or block cookies. Disabling cookies may affect Site functionality.
Do Not Track: Because there is no industry standard, we do not respond to DNT signals.

9) Children’s privacy

Our Site is not directed to children under the age of 13 (or the age required by your local law). We do not knowingly collect personal data from children. If you believe a child provided personal data, contact us to delete it.

10) Data security

We use technical and organizational measures to protect your information (encryption in transit, access controls, secure hosting, limited access by staff/contractors). However, no method of transmission or storage is 100% secure.

11) International transfers

Your information may be processed in countries other than where you reside. Where required, we implement safeguards (e.g., contractual clauses) to protect your data during international transfers.

12) Third-party links

The Site may link to third-party websites. We are not responsible for their privacy practices. Review their privacy policies before providing personal information.

13) Product & health disclaimer

Our pain-relief oil is a wellness product and not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical concerns. Information you share about your health is used only to answer your inquiries or fulfill your request and is handled with extra care.

14) Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top shows when the latest version took effect. Material changes will be posted on this page and, where appropriate, notified to you.

15) How to contact us

If you have questions, requests, or complaints about this Policy or your personal data, contact us at:
01723548652